Here’s everything you need to know about how and when your Vespera Collectives order ships.
Processing time
Orders are processed and shipped within 1–3 business days after payment is received. Processing times may be longer during busy periods.
Shipping method & costs
We currently offer standard tracked shipping for all orders. Shipping is free on orders over €35. Below that threshold, shipping costs are calculated at checkout based on the delivery address and the weight of the order.
All orders are shipped in sturdy, protective packaging — sneakers travel in an outer carton so the shoe box arrives in collector's condition.
Delivery time
Estimated delivery times vary depending on the delivery address (calculated from the time the package is shipped from us).
International shipping
We offer international shipping. Estimated delivery for international orders is 7–15 business days. Actual delivery times may vary and are subject to customs regulations.
Order tracking
Once your order has shipped, you will receive an email with a shipping confirmation and tracking number so you can follow your order. This may not apply to certain countries, but we will provide proof of shipment.
Delayed or lost orders
If your order is delayed or not received, please contact us at support@vesperacollectives.com so we can help track and resolve the issue.
Taxes and customs duties
It is the buyer’s responsibility to comply with all applicable import duties, taxes, and customs fees for international shipments. Prices exclude VAT. See our Terms of Service for complete details.
Address information
Please ensure you enter the correct delivery address at checkout. We are not responsible for delays or returned packages due to incorrect address information.
Customer service
For any questions or additional assistance, contact us at support@vesperacollectives.com. See our Terms of Service for more information.
By clicking “Proceed to Payment,” you accept our Shipping Policy.