14-day right of withdrawal
You can return any item within 14 days of delivery, without giving a reason.
How to return
- Request your return by email first. Within 14 days of delivery, email support@vesperacollectives.com with your order number and the items you want to return. We confirm your return request within 1–2 business days. Parcels sent back without a confirmed return request cannot be matched to an order and may be delayed.
- Send the items yourself within 14 days of your request, to our return address: Bozkurt Enterprise – Returns, Brugsesteenweg 56, 8531 Harelbeke, Belgium. You choose the carrier, book the shipment and pay for it. We do not provide prepaid return labels for change-of-mind returns.
We recommend a tracked shipping service, as the parcel remains your responsibility until it reaches us.
Condition of returned items
Items should be unworn, in their original condition, with tags attached and in the original shoe box. You may try items on as you would in a shop. If an item shows wear beyond that, the refund may be reduced in proportion to the loss in value.
Costs
- Change-of-mind returns: the return shipping cost is paid by you. That is the only cost.
- No fees or deductions: we charge no administration or restocking fees, and because shipping to you was free, nothing is deducted for it.
Faulty, damaged or incorrect items
Email us within 14 days of delivery with your order number and photos. We will send a replacement or a full refund and we cover the return shipping.
Refund timing
Refunds are issued to your original payment method within 14 days of receiving your return request. We may wait to issue the refund until we have received the items back or you have shown proof that you sent them, whichever comes first. Your bank may need a few extra days to process it.
Cancelling before shipment
Orders that have not been dispatched can be cancelled free of charge for a full refund.
Refused or uncollected parcels
If you refuse a delivery or do not collect a parcel, it is treated as a return. Once it is back with us, we refund the order, with no fees deducted.
Non-returnable items
Personalised or custom-made items cannot be returned unless they are faulty.
Legal guarantee
All products are covered by the 2-year legal guarantee of conformity under EU consumer law. This policy does not affect your statutory rights.
Contact
Questions about returns? Email support@vesperacollectives.com.