We want you to love your Vespera Collectives order. If something isn’t right, here’s how returns and refunds work.
1. Eligibility for returns
To be eligible for a return, items must be unworn, unwashed, and in the same condition as received — with all original tags attached and in the original packaging. Sneakers may only be tried on indoors and must be returned in their undamaged shoe box (please ship the box inside an outer carton). Returns must be requested within 14 days of the purchase date.
You can initiate a return by contacting us at support@vesperacollectives.com. Items marked as final sale or explicitly stated as non-refundable are not eligible for returns or refunds.
2. Return procedure
To request a return, please contact us within the return period and include:
- Your order details.
- The reason for the return.
Our team will provide instructions for returning your item. Please ensure items are securely packaged to avoid damage during shipping.
3. Return shipping costs
Customers are responsible for return shipping costs. We strongly recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of returned items.
4. Refund process
Once we receive and inspect your return (this may include photo verification), we will notify you of the approval status.
If approved:
- Refunds will be processed within 5 business days.
- Funds will be returned to your original payment method.
It may take additional time for your bank or credit card provider to process the refund. If more than 15 business days have passed since approval, please contact us.
5. Non-returnable items & conditions
The following items are not eligible for return:
- Personalized or customized products (unless defective or damaged).
- Clearance or final sale items.
6. Delivery & return conditions
- Returns cannot be initiated before the item has been delivered.
- If you wish to cancel your order, you must first receive the package and then return it.
- We do not issue refunds if a customer refuses delivery or fails to collect their package.
- If a package is sent to a pickup point and not collected, a €15 administrative fee will be deducted from any refund.
7. Return address
Please note that our warehouse is located in Asia, and returns must be sent to the address provided by our support team after your return request is approved.
8. Contact us
For any questions regarding this policy, contact us at support@vesperacollectives.com.
By placing an order with us, you agree to this Refund & Return Policy. Thank you for choosing Vespera Collectives — we appreciate your trust and support.