Frequently asked questions
Everything about authenticity, sizing, shipping, payments and returns. Not finding your answer? Contact us — we reply within 1 business day.
Are your products authentic?
Yes — 100%. Every item is sourced from trusted partners and checked for authenticity before it ships. We never sell replicas, B-grades or customs, and if an item ever fails our check it simply doesn't ship. If you have any doubt about a piece you received, contact us and we'll resolve it.
How does sizing work?
Apparel runs true to size with a relaxed streetwear cut — size down if you prefer a slimmer fit. Sneakers are listed in EU sizing. Our size guide has garment measurements, an EU–US–UK sneaker conversion table and tips for measuring at home.
What do GS, PS and TD mean on sneakers?
They are kids’ size ranges: GS is Grade School (roughly EU 35.5–40 — also popular with adults with smaller feet), PS is Pre-School (roughly EU 27.5–35, sometimes marked "Enfant") and TD is Toddler (roughly EU 17–27, sometimes marked "Bébé"). The silhouettes are the same as the adult pairs.
Can I buy without opening the product page?
Yes. On any product card, tap "Choose size", pick your size and the item goes straight into your basket — on mobile the picker slides up from the bottom of the screen. Single-size items add with one tap.
How fast do you ship?
Orders are processed and shipped within 1–3 business days, always with tracking. Typical delivery is 5–12 business days in the EU, tracked. Shipping is free on orders over €35.
Will I pay customs or import duties?
Within the EU, no. For orders shipped outside the EU, customs or import fees may apply depending on your country — these are set by your local customs office and are the responsibility of the customer. See our Terms of Service for details.
What is your return policy?
You can request a return within 14 days of delivery for unworn items in their original packaging with all tags attached — sneakers must be tried on indoors only, in their undamaged box. Contact support first at support@vesperacollectives.com so we can send return instructions. Full details are in our refund policy.
An item sold out in my size — will it restock?
Sometimes. Limited collabs usually don’t come back, but staples and popular silhouettes restock regularly — stock rotates weekly. Save the piece to your favorites (the heart on every product) and check back, or ask us about a specific item.
Which payment methods do you accept?
We accept major cards (Visa, Mastercard, American Express), PayPal, Apple Pay and Shop Pay, plus local methods like iDEAL, Bancontact and Klarna where available. All payments run through Shopify’s secure, SSL-encrypted checkout.
How do I use a discount code?
Enter your code in the "Discount code" field in the cart or at checkout. If a code doesn’t apply, the cart will tell you — codes can be limited to specific products or minimum amounts.
How do I track my order?
As soon as your order ships you receive an email with a tracking link. You can also find your orders under "My account → Orders" when you’re signed in.
How should I care for my pieces?
For printed tees and hoodies: wash inside out, cold, and skip the dryer to protect prints and fit. For sneakers: store them in their box away from direct sunlight and clean with a soft brush — avoid machine-washing. Item-specific care notes are on the product page where relevant.